Oh man, I lost my product key

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willwillwill
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Joined: Mon Nov 14, 2016 11:13 am

Oh man, I lost my product key

Post by willwillwill » Tue Sep 25, 2018 11:53 am

What do I do??? I can't find the product key. I had it in an email but it was accidentally deleted. I have been using moho for a while now and I think I have updated it once. I can provide the original email, is there a recovery?
Thanks, I am freaking out. I really really hope it's something that can be recovered. It is, right? :cry:
thanks
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J. Baker
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Re: Oh man, I lost my product key

Post by J. Baker » Tue Sep 25, 2018 11:58 am

Just go to the Smith Micro website and contact them via email or support ticket. In the future, it may be best to print off your information and keep it in a folder. You can not always rely on technology. ;)
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synthsin75
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Re: Oh man, I lost my product key

Post by synthsin75 » Tue Sep 25, 2018 4:17 pm

If you have a licensed copy of Moho installed, you can just go to Help>Welcome Screen, in the menus. It shows your serial number at the bottom.
If not, you may be able to find this file: C:\ProgramData\Smith Micro\Moho\12\Moho12.lic.prefs (Windows location)
If you open that with Notepad, it has your registration number.
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Greenlaw
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Re: Oh man, I lost my product key

Post by Greenlaw » Tue Sep 25, 2018 6:49 pm

I think it should also appear in your user account.
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willwillwill
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Joined: Mon Nov 14, 2016 11:13 am

Re: Oh man, I lost my product key

Post by willwillwill » Wed Sep 26, 2018 12:56 pm

Wow that was a bit scary, yeah they were able to help me at the website. I will print it out, that's a good idea. And while I am at it part of what makes moho doable is that people seem so willing to take the time to answer people's questions. Thank you so much
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J. Baker
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Re: Oh man, I lost my product key

Post by J. Baker » Wed Sep 26, 2018 5:07 pm

Glad to hear! ;)
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