MOHO DEBUT 12 not working properly (SOLVED)

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Just_No
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MOHO DEBUT 12 not working properly (SOLVED)

Post by Just_No » Thu Oct 18, 2018 8:26 pm

I haven't been using Moho Debut 12 as much. I purchased a physical copy in 2016 for my Windows 10 Lenovo laptop and only use it to practice.

This year, after my laptop had to be fixed, I install the Moho Debut 12 and was fine when I open the program, but the animation was not moving smoothly. When I click the Play/Stop button the animation is very slow and the frames either will not show up or very little at a time.

Example 1: https://youtu.be/dacASd63q9Y

Example 2: https://youtu.be/Da-0wXUggoA

The controls/tools are also an issue; when I click on any tools and use it, it will take between 10-30 seconds for something to happen.

I tried refreshing and turning off my computer, made an upgrade to the latest version, but it still has the same issue.

I hope this makes any sense. I'm very confused about what's going on with the program.
Last edited by Just_No on Fri Oct 19, 2018 10:43 pm, edited 1 time in total.
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synthsin75
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Re: HELP. MOHO DEBUT 12 not working properly

Post by synthsin75 » Thu Oct 18, 2018 11:03 pm

Have you tried reinstalling or checking for updates?
- Wes
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Just_No
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Re: HELP. MOHO DEBUT 12 not working properly

Post by Just_No » Fri Oct 19, 2018 12:37 am

Yeah, I checked and did an update to Moho 12.3 and 12.5 updates. I reinstalled twice and it's still acting the same.
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synthsin75
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Re: HELP. MOHO DEBUT 12 not working properly

Post by synthsin75 » Fri Oct 19, 2018 1:02 am

If I had to guess, I would think that your laptop may need some drivers updated after being fixed, where they could have rolled everything back.
- Wes
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Just_No
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Re: HELP. MOHO DEBUT 12 not working properly

Post by Just_No » Fri Oct 19, 2018 1:39 am

I checked the Update and Security and everything seems up to date. It could be the laptop causing the issue but the laptop worked fine as before.
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synthsin75
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Re: HELP. MOHO DEBUT 12 not working properly

Post by synthsin75 » Fri Oct 19, 2018 2:40 am

Here's some info on checking graphics drivers: https://www.techwalla.com/articles/how- ... up-to-date
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Greenlaw
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Re: HELP. MOHO DEBUT 12 not working properly

Post by Greenlaw » Fri Oct 19, 2018 4:55 pm

What happens when you disable or enable GPU acceleration in Moho? Try switching off the display GPU option first but also try the global one in preferences. If it works better when it's off, that might indicate a graphics card/chip set issue. If so, look for a driver update for your computer's graphics chip set. The one at the chip manufacturer's site will be more current but since you have a laptop, check the laptop manufacturer's site first. (Some laptops require a special custom version but I don't think that's the case with most Lenovo laptops. Check to be sure.)

FWIW, I have a Lenovo laptop at home and Moho works fine there. I normally run Moho in Pro mode but sometimes switch to Debut mode for a project I'm working on.
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synthsin75
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Re: HELP. MOHO DEBUT 12 not working properly

Post by synthsin75 » Fri Oct 19, 2018 4:59 pm

Debut doesn't have GPU acceleration.
- Wes
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Greenlaw
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Re: HELP. MOHO DEBUT 12 not working properly

Post by Greenlaw » Fri Oct 19, 2018 5:00 pm

Oh, duh. Never mind then. :)

But I would still check if there is newer graphics driver for your computer. It's possible that when your computer was fixed, they restored it from a backup that could have been outdated.
D.R. Greenlaw
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Lead Digital Animator, Dreamworks Animation

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Just_No
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Re: HELP. MOHO DEBUT 12 not working properly

Post by Just_No » Fri Oct 19, 2018 10:42 pm

I went to Preferences and checked off the 'Enable GPU' and everything started working smoothly. It actually works!

Thank you, guys!
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synthsin75
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Re: MOHO DEBUT 12 not working properly (SOLVED)

Post by synthsin75 » Fri Oct 19, 2018 11:40 pm

Glad you got it sorted.


I had to switch to Debut to double check. It has the GPU preference but no Display Quality settings.
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Re: MOHO DEBUT 12 not working properly (SOLVED)

Post by Greenlaw » Fri Oct 19, 2018 11:44 pm

Ah! Mystery solved. :)

It's probably one of those partially implemented features to allow Debut to open and play Pro project files.
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