How do I install AS on multiple computers?

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Davidb
Posts: 21
Joined: Thu Nov 12, 2015 3:07 am

How do I install AS on multiple computers?

Post by Davidb » Tue Jan 12, 2016 9:05 pm

When I go to the smith micro website, I only see the option to buy it again. How can I download it on another computer?

Thanks.
obtusity
Posts: 73
Joined: Tue Jan 12, 2016 2:30 am

Re: How do I install AS on multiple computers?

Post by obtusity » Tue Jan 12, 2016 11:59 pm

There should be a link in the registration email, but that may expire.
You could copy and use the downloaded installer from the first computer.

You could use the Updates page to download the latest update, perhaps?
http://my.smithmicro.com/anime-pro-updates.html or http://my.smithmicro.com/anime-debut-updates.html

Or contact https://support.smithmicro.com/
Davidb
Posts: 21
Joined: Thu Nov 12, 2015 3:07 am

Re: How do I install AS on multiple computers?

Post by Davidb » Sun Jan 17, 2016 8:01 pm

The only email I have is the one that says "thanks for staying with the trial, your credit cards been billed, here's your receipt" and there are no links in there. I'm on a mac, and I don't see an installer, just the app. I haven't tried the updates route yet, but there really should be a more straightforward way...
obtusity
Posts: 73
Joined: Tue Jan 12, 2016 2:30 am

Re: How do I install AS on multiple computers?

Post by obtusity » Tue Jan 19, 2016 12:14 pm

Contacting Smith Micro support might be your best move, unless anyone with more knowledge chimes in.

I'm running Windows and made a direct purchase rather than going via the trial, receiving an email with serial number and download link, so obviously not the same (although possibly worth checking your spam folder, just in case an email went astray?), so I can't even make any educated guesses.

Good luck!
Davidb
Posts: 21
Joined: Thu Nov 12, 2015 3:07 am

Re: How do I install AS on multiple computers?

Post by Davidb » Tue Jan 19, 2016 6:12 pm

Thanks for the feedback, yeah I think I'll just have to call them.
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