Unable to install trial

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kirjin
Posts: 1
Joined: Thu Mar 24, 2016 8:48 pm

Unable to install trial

Post by kirjin » Thu Mar 24, 2016 9:54 pm

I'm brand new to this software and I wanted to get the trial before i purchased the product. However, whenever I try to install it, it fails.

Here's what happens:
1. installed the trial
2. extracted it because it was .zip
3. launched the installer and installed the software
4. a popup popped up saying i needed to put in my credit card information for after the trial ended. i clicked "start trial" and nothing happened.
5. restarted the computer as the installer said to do.

after i restarted nothing happened. no pop-up, no anything, i cant even find the product's files. i'd really like to use this programme, but it's impossible when i can't even install it. oh and i use windows 10, and like i said, i'm new to this software, so i might be doing something obviously wrong.
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jezjones29
Posts: 336
Joined: Tue Jan 31, 2006 9:43 pm
Location: Wales, UK
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Re: Unable to install trial

Post by jezjones29 » Fri Apr 01, 2016 1:02 pm

Hi kirjin,
It sounds like you did everything right.
It would be best you contact Smith Micro support - https://support.smithmicro.com/
The program will install to C:\Program Files\Smith Micro\Anime Studio Pro 11\
TheoWalk
Posts: 6
Joined: Thu Mar 31, 2016 3:16 am

Re: Unable to install trial

Post by TheoWalk » Sun Apr 17, 2016 1:10 pm

Well, it would be helpful if you contact or email the company itself about the problem you've encountered.
obtusity
Posts: 73
Joined: Tue Jan 12, 2016 2:30 am

Re: Unable to install trial

Post by obtusity » Mon Apr 18, 2016 8:30 am

Did you actually put in your credit card details?
Or just click Start Trial without putting in credit card details?
It was not clear to me in your original post.

I don't think the trial will install without a credit card check - it is not an option, the trial is a pending (delayed) order with "if you don't cancel your order within the trial period, then you will be charged at the end of the trial".

See the Important Note on this page: http://my.smithmicro.com/anime-studio-pro-trial.html
or this page: http://my.smithmicro.com/anime-studio-debut-trial.html
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