HELP!!

General Moho topics.

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Shadow
Posts: 2
Joined: Fri Dec 18, 2015 7:59 am

HELP!!

Post by Shadow »

Hi there, I'm not sure whether this is the appropriate place to post this but..
I need help! When I open Anime Studio, the canvas is simply black and I can't seem to do anything on it :(
I have no idea what to do.. Please help! Thanks, Shadow :mrgreen:
Fuzatron
Posts: 67
Joined: Mon Dec 09, 2013 11:47 pm
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Re: HELP!!

Post by Fuzatron »

Never seen that before. Maybe try turning off "enable gpu" in preferences or updating video card drivers. I guess you see the same thing when you create a new document.

If none of that helps, you might want to post more details about your system. Good luck :)
Shadow
Posts: 2
Joined: Fri Dec 18, 2015 7:59 am

Re: HELP!!

Post by Shadow »

Unfortunately it doesn't seem to be working... could I email you a screenshot? I can't seem to send the screenshot via the forum D:
Fuzatron
Posts: 67
Joined: Mon Dec 09, 2013 11:47 pm
Contact:

Re: HELP!!

Post by Fuzatron »

You can. But i really don't think that'll tell me/us anything beyond what you described. Posting your OS, video card info, and version of AS might help someone else diagnose the problem... Those were my only suggestions i'm afraid :(

I would contact support if you don't get an answer here soon.
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