Help with Fatal error -2023

General Moho topics.

Moderators: Fahim, Distinct Sun, Víctor Paredes, erey, Belgarath, slowtiger

Post Reply
User avatar
Víctor Paredes
Posts: 4903
Joined: Wed Jan 26, 2005 12:18 am
Location: Ireland/Chile
Contact:

Help with Fatal error -2023

Post by Víctor Paredes » Tue Aug 06, 2019 5:47 pm

Hi, my computer just crashed and now I can't open Moho 12.5 anymore.
It says:

A fatal error occurred loading the application.
Reinstall this application to correct the problem. (Error -2023)
Quit

I have reinstalled and restarted the computer two times, but the error is still there. Do you have any idea about how to solve it?
Thanks!
Víctor Paredes
Former Moho Product Manager
Rigger and animator in Cartoon Saloon
My Youtube Channel - My webinars
User avatar
Víctor Paredes
Posts: 4903
Joined: Wed Jan 26, 2005 12:18 am
Location: Ireland/Chile
Contact:

Re: Help with Fatal error -2023

Post by Víctor Paredes » Tue Aug 06, 2019 6:13 pm

Ok, I fixed it by using a software to remove every version of Moho I had installed and also clean the registry and every related folders.
Then I reinstalled 12.5 and now it's working again :)
Víctor Paredes
Former Moho Product Manager
Rigger and animator in Cartoon Saloon
My Youtube Channel - My webinars
User avatar
Greenlaw
Posts: 4575
Joined: Mon Jun 19, 2006 5:45 pm
Location: Los Angeles
Contact:

Re: Help with Fatal error -2023

Post by Greenlaw » Wed Aug 07, 2019 12:56 am

Hi Victor,

I'm curious, what software did you use?

I'm not having this problem so asking just...in...case... :)
D.R. Greenlaw
Artist/Partner - Little Green Dog | Little Green Dog Channel on Vimeo | Greenlaw's Demo Reel 2019 Edtion
Lead Digital Animator, Dreamworks Animation

Image
User avatar
Víctor Paredes
Posts: 4903
Joined: Wed Jan 26, 2005 12:18 am
Location: Ireland/Chile
Contact:

Re: Help with Fatal error -2023

Post by Víctor Paredes » Wed Aug 07, 2019 2:14 pm

Greenlaw wrote:
Wed Aug 07, 2019 12:56 am
Hi Victor,

I'm curious, what software did you use?

I'm not having this problem so asking just...in...case... :)
I just googled for one, so I can't recommend it seriously yet. It was "Revo Uninstaller Pro". I used a 30 days trial and it worked perfectly.
Víctor Paredes
Former Moho Product Manager
Rigger and animator in Cartoon Saloon
My Youtube Channel - My webinars
User avatar
InfoCentral
Posts: 932
Joined: Fri May 26, 2006 8:35 pm
Location: Los Angeles, CA

Re: Help with Fatal error -2023

Post by InfoCentral » Thu Aug 08, 2019 5:54 am

Víctor Paredes wrote:
Wed Aug 07, 2019 2:14 pm

I just googled for one, so I can't recommend it seriously yet. It was "Revo Uninstaller Pro". I used a 30 days trial and it worked perfectly.
I use Ashampoo Uninstaller 8 myself.
MEETUP.COM - start or join a group
User avatar
SuperSGL
Posts: 113
Joined: Wed Mar 11, 2015 2:55 am
Location: New Hampshire

Re: Help with Fatal error -2023

Post by SuperSGL » Mon Aug 12, 2019 1:39 pm

Sometimes in windows you have to just delete everything not just uninstall it for it all to work again. The older windows it use to happen so often that I just used Norton to open the registry and delete things myself. Knock on wood haven't had any major problems since I got windows 10. ...but every time they give me an update (last night) I do get a bit paranoid. Glad to hear everything is OK.
"Animation is not the art of drawings that move but the art of movements that are drawn."
Norman McLaren
Post Reply