Animaker Videos List

Have you come up with a good Moho trick? Need help solving an animation problem? Come on in.

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DK
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Re: Animaker Videos List

Post by DK » Sun May 17, 2020 9:32 am

Ok. Installed 12.4 and tried to update to 12.5 and I get an error message.
"An error occurred in retrieving update information. Are you connected
to the internet? Please try again later".
Of course I am connected to the internet. This seems familiar and may be
the reason i didn't upgrade fro 12.2.
Any ideas?

Cheers
D.K
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Greenlaw
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Re: Animaker Videos List

Post by Greenlaw » Sun May 17, 2020 8:25 pm

Hmm...not sure I've seen that.

I supposed you could just download the demo installer directly. Since you already have the license installed, I think it should automatically be activated. Maybe somebody here can confirm that?
Last edited by Greenlaw on Sun May 17, 2020 8:28 pm, edited 2 times in total.
D.R. Greenlaw
Artist/Partner - Little Green Dog | Little Green Dog Channel on Vimeo | Greenlaw's Demo Reel 2019 Edtion
Lead Digital Animator, Dreamworks Animation

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Greenlaw
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Re: Animaker Videos List

Post by Greenlaw » Sun May 17, 2020 8:25 pm

Deleted. (Sorry, double post.)
D.R. Greenlaw
Artist/Partner - Little Green Dog | Little Green Dog Channel on Vimeo | Greenlaw's Demo Reel 2019 Edtion
Lead Digital Animator, Dreamworks Animation

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synthsin75
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Re: Animaker Videos List

Post by synthsin75 » Mon May 18, 2020 1:34 am

Due to a computer issue, I just had to go the 12.4 to update route too. Worked fine here. Installing the trial would work, but I assume SM no longer offers the v12 trial. Hopefully trying to update again latter will eventually work. Maybe try entering your serial number here: http://station.smithmicro.com/moho-pro-updates.html
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DK
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Re: Animaker Videos List

Post by DK » Mon May 18, 2020 7:18 am

Hi Wes.
Thanks for the help but I get a no qualify error when I enter my serial for some reason???
EDIT: Also checked that my firewall was not blocking Moho...everything seems fine. just won't download the update?

D.K
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Greenlaw
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Re: Animaker Videos List

Post by Greenlaw » Mon May 18, 2020 4:32 pm

synthsin75 wrote:
Mon May 18, 2020 1:34 am
...I assume SM no longer offers the v12 trial. Hopefully trying to update again latter will eventually work.
Oh, yeah, of course they don't. Never mind. :oops:

@D.K., Earlier, I think I mentioned going into a personal account to manage the license. I just looked at mine and unfortunately the page doesn't appear to have the functionality it once had and it's probably not going to help.

If I think of anything else you can try, will post here.
D.R. Greenlaw
Artist/Partner - Little Green Dog | Little Green Dog Channel on Vimeo | Greenlaw's Demo Reel 2019 Edtion
Lead Digital Animator, Dreamworks Animation

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DK
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Re: Animaker Videos List

Post by DK » Tue May 19, 2020 1:36 am

Hi Greenlaw.
No probs and thanks for the great help you always offer.
All the people who have 12.5 installed should be feeling pretty special right now ;)

Cheers
D.K
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Greenlaw
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Re: Animaker Videos List

Post by Greenlaw » Sun Jun 21, 2020 4:25 am

Shoot! Now I'm seeing that error.

So I had to rebuild my workstation computer and reinstall Windows 10, and now I'm re-installing Moho 12. The latest installer I have is 12.4, so I installed that and tried to update to 12.5 with the built-in updater. Sadly, I'm seeing the same 'Are you sure you're connected to the internet?' error you got.

I found a download link for 12.5 on the SM site but it just led me to the Moho 13 download page. Then I tried earlier installers I had but seeing the 'internet connection' error with those too.

I still have 12.5 on my laptop but I really need it running on my workstation too. Very frustrating.

I wonder if the issue is on their server end?
D.R. Greenlaw
Artist/Partner - Little Green Dog | Little Green Dog Channel on Vimeo | Greenlaw's Demo Reel 2019 Edtion
Lead Digital Animator, Dreamworks Animation

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DK
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Re: Animaker Videos List

Post by DK » Sun Jun 21, 2020 10:02 am

Yeah it's a pain!
Hope you get it back and working again. I was pretty happy with 12.2 to be honest but I'm dreading the day when Moho will stop connecting to SM completely and the software just works in demo mode :(

D.K
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Greenlaw
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Re: Animaker Videos List

Post by Greenlaw » Sun Jun 21, 2020 5:56 pm

Yes, I hope a Smith Micro representative can pop in and respond to Moho users with some kind of assurance. I'm obviously a big fan of the software and I'd like to keep using it.
D.R. Greenlaw
Artist/Partner - Little Green Dog | Little Green Dog Channel on Vimeo | Greenlaw's Demo Reel 2019 Edtion
Lead Digital Animator, Dreamworks Animation

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