I'm brand new to this software and I wanted to get the trial before i purchased the product. However, whenever I try to install it, it fails.
Here's what happens:
1. installed the trial
2. extracted it because it was .zip
3. launched the installer and installed the software
4. a popup popped up saying i needed to put in my credit card information for after the trial ended. i clicked "start trial" and nothing happened.
5. restarted the computer as the installer said to do.
after i restarted nothing happened. no pop-up, no anything, i cant even find the product's files. i'd really like to use this programme, but it's impossible when i can't even install it. oh and i use windows 10, and like i said, i'm new to this software, so i might be doing something obviously wrong.
Unable to install trial
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- jezjones29
- Posts: 339
- Joined: Tue Jan 31, 2006 9:43 pm
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Re: Unable to install trial
Hi kirjin,
It sounds like you did everything right.
It would be best you contact Smith Micro support - https://support.smithmicro.com/
The program will install to C:\Program Files\Smith Micro\Anime Studio Pro 11\
It sounds like you did everything right.
It would be best you contact Smith Micro support - https://support.smithmicro.com/
The program will install to C:\Program Files\Smith Micro\Anime Studio Pro 11\
Re: Unable to install trial
Well, it would be helpful if you contact or email the company itself about the problem you've encountered.
Re: Unable to install trial
Did you actually put in your credit card details?
Or just click Start Trial without putting in credit card details?
It was not clear to me in your original post.
I don't think the trial will install without a credit card check - it is not an option, the trial is a pending (delayed) order with "if you don't cancel your order within the trial period, then you will be charged at the end of the trial".
See the Important Note on this page: http://my.smithmicro.com/anime-studio-pro-trial.html
or this page: http://my.smithmicro.com/anime-studio-debut-trial.html
Or just click Start Trial without putting in credit card details?
It was not clear to me in your original post.
I don't think the trial will install without a credit card check - it is not an option, the trial is a pending (delayed) order with "if you don't cancel your order within the trial period, then you will be charged at the end of the trial".
See the Important Note on this page: http://my.smithmicro.com/anime-studio-pro-trial.html
or this page: http://my.smithmicro.com/anime-studio-debut-trial.html