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Undocked toolbox disappears on dual monitors

Posted: Mon Nov 23, 2020 9:55 am
by Easedale
Wasn't sure where to post this, hope this is the right place.
Had a problem last night with Moho wanting to reactivate and unable to contact their server, that's resolved now.
During the process I checked for updates and after the message stating I was up to date all my Moho windows resized to a different resolution - much smaller.
I quit and rebooted and they went back to their normal size but the Tools had disappeared.

I have a set up on dual monitors, the lower being a Wacon graphics display.
I undock all elements I use.
On the lower screen I have the main drawing window and tools, undocked and on the right of the screen.
On the higher screen I have the Layers, Timeline, Library, Actions and interpolation dockers - these are all back in place.

If I dock my tools they appear in the normal place on the left of the screen.
If I undock them they're gone.
I wonder if they are trying to appear way off the screen.

I've tried moving my drawing window way to the left and use the top screen but still I cant make the tools appear.

I find it really awkward having them on the left.

Any suggestions on how to resolve this or am I going to have to uninstall and reinstall Moho?

Thanks in advance for any support.

Re: Undocked toolbox disappears on dual monitors

Posted: Mon Nov 23, 2020 11:00 am
by Víctor Paredes
You can try editing the settings by hand, by going to your user folder. In my case it is this one:
C:\Users\vipar\AppData\Roaming\Smith Micro\Moho Pro\12

There you can see the "Moho Pro12.user.settings" document

- Save a backup of that document (to have in case something breaks)
- Open the Moho Pro12.user.settings using Notepad
- Inside of the file, search for "ToolWnd_location"
- There will be two numbers next to it, change them to "1 1" (one space one)
- Save the changes, close the document and reopen Moho
- The Tools window should appear in the screen now (at top left). Move it wherever you want
- Close Moho (so it saves the new position in the user settings file) and open it again

Re: Undocked toolbox disappears on dual monitors

Posted: Mon Nov 23, 2020 11:24 am
by Easedale
Wow! Thanks Victor. I’ll try that.
Presumably this is the same for Moho 13?
Thanks again.

Re: Undocked toolbox disappears on dual monitors

Posted: Mon Nov 23, 2020 1:18 pm
by Víctor Paredes
You are welcome :)
I think Moho 13 should work in the exact same way.
When you have the chance, please confirm if it works for you or if you need more help.

Re: Undocked toolbox disappears on dual monitors

Posted: Mon Nov 23, 2020 5:48 pm
by Easedale
Victor, you're a star!!
It worked a treat.
I've never been inside program folders like that before so it was new and a bit nervous for me but worked straight away.

Thanks so much for taking the time, I really appreciate it.
Thanks

Re: Undocked toolbox disappears on dual monitors

Posted: Mon Nov 23, 2020 6:15 pm
by Víctor Paredes
Nice :)
I'm very happy it worked.