alanthebox wrote: ↑Fri May 26, 2023 7:51 pm
Not sure if this information is helpful, but I believe I've seen others on one of the Moho discord servers mentioning purchasing 12.5 through the Humble Bundle, but not reporting any installation problems. To me, this would suggest it's an issue with your particular machine and not the installer or activation servers.
Sorry, though! Definitely sounds frustrating and it looks like you've tried all of the regularly recommended fixes.
I imagine that's likely the case. I just can't imagine what the issue could even be - I'm using a stock Dell G7 with nothing but more RAM. If I had a way to look at what it was trying to do, I'd at least be able to tell where to look to further troubleshoot.
alanthebox wrote: ↑Fri May 26, 2023 8:31 pm
One more question - do you have anything like GPU Tweak installed?
I have CoreTemp on my system, but it's a portable executable and isn't running. Otherwise, just stock nVidia RTX settings. I have Moho explicitly set to use my GPU.
Greenlaw wrote: ↑Fri May 26, 2023 8:13 pm
Lost Marble only supports their own Moho versions beginning with Moho 13.5.5. Fortunately, if you're interested in upgrading, Lost Marble will for a limited time recognize existing Moho 12.5 licenses for upgrading at a substantial discount. There's more info here:
https://moho.lostmarble.com/pages/buy
Scroll down to the section Discounted Upgrade.
Hope this helps.
Thanks! Unfortunately, I'm already using that version of the installer: it finishes installing fine, but upon opening the program for the first time, it just closes with nothing else available - sometimes, I can hit the "Use Pro Demo" and get the splash screen to appear, but it never loads, just crashes immediately. I double checked and it doesn't seem to be getting hit by my antivirus.
Not sure how comfy I am with upgrading when this version doesn't work at all - I'm not really upset at Smithmicro, but it definitely rubs me the wrong way that Humble is selling a product that doesn't have any official support.
Edit: Upon turning off my wifi, I was able to start the program and it ran until I closed it. However, upon retrying it (no changes to anything), the erroneous behavior began again. This suggests to me that the program is failing upon trying to check the server, but I've been using the installer from the linked URL. I made sure to reinstall just in case.